Sales & Refund Policy
Last updated: July 19, 2026 · Zapit Technologies, Texas, USA. Payments and refunds are handled by our merchant of record, Lemon Squeezy.
All sales are final
netshell is digital software that is delivered to you instantly on purchase. Because of that, all sales are final and we do not offer refunds for change of mind. Please read the features, the License Agreement, and the pricing before you buy so you know exactly what you're getting. For digital purchases, delivery begins immediately: where you have a statutory right of withdrawal for digital content (for example in the EU or UK), you agree at checkout to immediate performance and acknowledge that you lose that withdrawal right once download or activation begins.
If something genuinely went wrong
We want every charge to be fair. Contact us and we'll make it right if:
- you were charged more than once for the same order, or
- a technical fault on our side stopped your license from being delivered or activated, and we can't fix it for you.
Email support@zapittech.com with your order number (it's in your purchase email from Lemon Squeezy) and we'll look into it promptly.
Your legal rights
This policy does not take away any rights you have under the consumer-protection law that applies where you live. If that law gives you a refund or cancellation right for digital purchases, that right still applies, and our payment provider, Lemon Squeezy (the merchant of record who processed your payment), handles it.
A note on chargebacks
If you believe a charge is wrong, please contact us first — it's faster than a bank dispute, and we're glad to help. After any refund is issued, the related license key is deactivated and the software stops working, which is expected.
Questions
Not sure about anything above? Ask before you buy: support@zapittech.com.